Best Vacuum For Long Carpet (2024 Update)

Not sure yet how to rate this vacuum. I recently bought this model as a replacement for model nv681. I like the features of the Shark vacuum, but it didn't last the full 5 years. It began literally falling apart after about 4 and one half years. The brush roller is literally hanging on by a thread. I hope the new one holds up better and longer that my first one, and performs at least as well as the first model. Also the customer service for Shark needs much improvement. When I called to get some answers, I got a major run around. There is no one to talk to when trying to get answers about problems. I would recommend this vacuum with reservations.Rita

I am a vacuuming obsessed weirdo! I just love to vacuum for some reason. I love the before and after and love the feeling of having a nice clean floor. That being said I tried out all kinds of other vacuums while never really finding one that was great until I bought this vacuum. It's got everything I wanted in a vacuum! I should have known to stick with Shark because I have an old lift away professional that I've had for well over 10 years!. It's even still going strong after all the abuse I've put it through but it's just time for a new one. Only reason I tried switching brands is because the upright sharks are quite heavy and I now have stairs in my place that are hard to clean witha a heavy uptight.. After multiple failures with other popular brands I found this one that converts into a canister vac making it much lighter to use on stairs. I'm in love with this thing. It works so well and it's super powerful with all the bells and whistles that I could ask for. The LED lighting on the pull out wand is a huge plus! Lights up anything I'm trying to vacuum. I vacuumed my bedroom soon as I got it right after vacuuming with a popular Eureka that I had previously bought and it was amazing what this vacuum picked up that was left behind by the Eureka. Hopefully this one lasts as long as my other Shark did!Brock Sumner

We bought this 3 years ago and the hose split along the ridges. We use it less then the recommended cleaning regimen that carpet manufacturers recommend (daily). Shark claims it's not under the 7 year warranty because we sweep to much.

If your product can't hold up to reasonable use then it's worthless and I'm taking my business elsewhere.

I also find all the nooks and crannies this vacuum has hard to keep clean (canister, wand attachment for furniture top guard thing)

Replacement parts are unreasonably priced with the company's less then expected life expectancy.Patient Farmer

So I've owned a Ball Animal 2 for about 3 yrs and have had a love/hate relationship with it. And having owned the Ball Animal 3 for almost a month now, I can honestly say I still have a love/hate relationship with this brand. I purchased the Animal 3 because I was glad to finally see that Dyson opted to change the Cleaning Head to what the UK variant has had for awhile now, which is having a carpet height selector. Now I really have to say that the Animal 3 has so much better suction with having the carpet height selector, but that also has a negative that I've found. I find it very difficult to turn now compared to the Animal 2 which turned on a dime. I will for sure keep it as I don't want to jump through the hoops of returning it, but I don't believe I will be making any future Dyson vacuum purchases in the future after this experience. The cost of these vacuums is very much on the high side and with that you would expect that they would do their own inhouse study/testing and they seem to have failed at this. In the end it basically comes down to the fact that the negatives outweigh the positives when compared to what you expect when making such an expensive purchase. Yes the suction is probably the best you'll ever have with any vacuum on the market BUT with negative costs. Being a "BALL" vacuum and unlike the Animal 2 that could turn easily, this thing is a major struggle to turn… NOT GOOD! The Animal 3 also has the same issues like the Animal 2 in that trying to use the hose is a chore on it's own. The suction is just so strong that you basically need to have the vacuum right next you or end up having to do things like… prop the vacuum around the corner of a wall and then stretch out the hose while also having some decent arm and upper body strength to do so with even minimal comfort. The "Cyclone" portion of the vacuum is a very poor design. Due to a common static charge while vacuuming, it allows for dust to build up in massive clumps within the Cyclone piece. You need to constantly bang the heck out of this piece while over a trash can in order to keep it even somewhat clean. And they don't make it so the Cyclone can be easily disassembled for cleaning which is a huge disappointment and failure within it's design. I also find it upsetting that even though Dyson offers a TON of accessories for these upright models… they don't offer one of the most common of accessories… a basic dusting brush! Yes it comes with a combo tool for crevice and dusting. They even offer a wide variety of other dusting attachments… ones that can twist for angled dusting, one that can bend etc etc… but then not your basic common everyday short dusting brush that's found on 99.9% of vacuums since they were invented. Really boggles my mind. No lie… since I still have the Animal 2, I took the combo tool from that one and ended up cutting off basically 80% of the crevice tool portion to make my own "basic short dusting brush!". Dyson if your listening: You should have listened to your customer base and address the issue with the hose being difficult to use. I'm sure there has to be a solution… maybe a hose that's not as stiff? Look into my "home modification" of the basic short dusting brush and release a factory version. And please look into the problem of the Animal 3 being so much harder to turn compared to the Animal 2.MotionMan

Dyson products seem to always be ones made to delight. I really enjoyed this vacuum which is an upgrade for my family over a Dyson – Cinetic Big Ball Animal Bagless Upright Vacuum – Iron/Purple that purchased from Best Buy 6 years ago. 6 years later and Dyson's vacuums are still amazing, this one has strong suction that you expect from the name and is somewhat smaller and more compact that the predecessor. I think it runs quieter too although I have not used the deicbel app to compare quantitatively. The smaller size means that there are spots in the corners and around furniture that are now easier to vacuum than before but the head itself sits taller, tall enough that I can no longer vacuum underneath the chairs and couches. The reason for the change in headsize is actually the main draw of this vacuum — the head has been completely redesigned so as to prevent the bunching of pet hair within the bristles. As we have a dog and two cats sharing the house with us, this has been a pain point in the past. Even our dysons need to be taken apart and cleaned of fur at least every 6 weeks so that they continue to run smooth. The early results from a weekend of vaccuming are very promising: the bristles are still out-of-the-box new despite several passes over our house that had gone embarrasingly long between vacuums prior delivery of a new machine. I'm hopeful that this is another part of cleaning that Dyson has made slightly easier.BostonBru

GOOD – Long cord – Good suction – End-user serviceable design – Fairly compact BAD – Doesn't steer as easily as other swivel heads – Fixed extension wand can get in the way – Cleaning on hard floors could be better – Runs hot DETAILS Dyson vacuums are well known for their performance and reliability. My experience with this rendition of their Ball design bears that out, and I've been largely pleased with it. The Animal version of the Ball is marketed specifically at people with pets, to clean up the hair from carpets and furniture. I find it's also handy if you or the people you live with have long hair. In general, it cleans quite well. It has very powerful suction and the power bar base has three settings for deep pile carpet, normal carpet, and hard floors. The power bar itself can also be toggled on and off. I found it cleaned my carpets quite well, though cleaning my hardwood left a little to be desired ( the instruction manual recommends turning the power bar off for this, I'm not sure why ). It also has a very generous cord length. And though Dyson created the Ball design specifically to make it easier to steer the vacuum around corners and obstacles, I find it much stiffer to turn than other current swivel head vacuums. I appreciate Dyson's design in the vacuum. It's fairly modular, making it relatively easy to service and maintain yourself, provided you can get a replacement part. The filters are washable so you can reuse them instead of constantly buying new replacements. It also keeps things slim and trim so the vacuum is a little more compact than other full-size uprights. This particular model also comes with two extra attachment tools. One is an upholstery brush/cleaner, the other is a pet grooming tool that's supposed to suck up the shedded hair as you brush. How well your pet will handle being brushed near a vacuum remains to be seen. But sometimes I think it tries to be too clever. It uses a friction snap instead of a pedal to release the vertical lock. It's usually fine, but it also means you can accidentally release the upright lock when you don't want to, like if you want to tilt the vacuum back and roll it somewhere or even if you pick it up and then set it down. The extension wand is stored inside the hose in the main column. This is nice for reducing the exterior dimensions, but it also means you have to unwind the entire cord and slide out the entire wand when you want to do some quick spot cleaning. You can detach the wand from the hose if you don't need or want the reach, like in a small corner or nook, but in those moments where you just want to quickly clean up some cookie crumbs or dust bunnies, it's more involved than you might be used to. The main handle is also reversed to accommodate the extension wand, putting the main column below your hand instead of above it when you're using the vacuum. This means the vacuum tilts back farther than others when using it. For myself, I found my legs and knees bumped into main unit a lot since it was now leaning more toward me. Most of these complaints are small quirks, admittedly. They may or may not matter to you. All in all, it's a well built vacuum, it cleans well, and it stores easily. It does have a few quirks and the "exhaust" air is quite hot, but these are minor complaints on an otherwise great vacuum.Jaron

Out of the box, the vacuum was great. Sucked up everything. Within a month, it was basically a glorified hand vacuum. The only way I can get it to do anything is to use remove the hose and the attachments. The actual suction when using it upright is terrible. It vibrates like a dolphining F1 race car, makes a hideous popping and hissing sound from the side, and worst of all, leaves fuzz, dirt , and giant hard balls of lint all over my floors rather than actually cleaning them. Using this vacuum is more work than simply using a broom and a hand held dirt Devil. Customer service was helpful in trying to fix the issues but the suggested solve didn't work. The vacuum is a lemon…complete waste of the time and money spent.Card Lady

It does quality performing for pet hair to include the turbo extension tool for upholstery. DO READ ALL the instructions so you know how to properly use it. Don't assume! The tools are ill placed with the placement and storage of the electrical cord (always falling off). The telescope for the hose to attachments doesn't lock properly and always ALWAYS pushing back in. I don't have an issue with pet hair on the roller getting stuck, but I do with human hair and any amount of length to trash. The spot where the hose connects to the canister is constantly getting clogged because it is small and narrow, needs to be wider. Pay CLOSE attention when taking the filter out of the canister and putting it back; there is a reason it is meticulously marked. The alignment must be perfect or it won't go back together properly; this is the same for everything on the vacuum. Hard to push when vacuuming (hence one of the reasons I said to read instructions carefully)? You have to provide some air to release the amount of suction, so it moves easier with the little knob on the left; by the way, it moves also on its own.feltermail

Within 1 minute of its' first use this model #2475 Pet Hair Eraser Turbo had its' brush roll stop spinning before a small 10×10 foot area was complete. The belt assembly is centre mounted so debris from both sides of the brush roll collects towards its' centralized belt motor which sits open with nothing to protect it from debris. This results in it being the furthest thing from the "tangle free" unit it is advertised as. Removal of the head screws holding the bottom cover in place is quite easy so I was able to see what was causing the jam (see picture attached). The manufacturer claims the unit can accept hair length of 4-8 inches. The longest of the hairs in this pictures is 3 inches, so the job in question should have been well within the manufacturer's guidelines. Upon reassembling the base the unit promptly got jammed a second time. After once again removing the clog I decided to give it a different task, cleaning hardwood. This unit has a key feature for those with hardwood floors, its' brush can turn on/off, saving your hardwood from being scratched by the roller. Sadly there is very little suction (see video attached). I found without the brush roll spinning the machine picks up essentially nothing. The last major feature this unit is its' heavily marked "pet hair eraser" attachments. The Pet Turbo Eraser" is nothing more than the same "turbo brush" or "handi-mate" that has been commonplace on vacuum's since the 1950's. The "two in one" pet brush is a traditional fabric brush as is the crevice tool. There is nothing fundamentally different with these attachments than what is industry standard from most vacuum suppliers. I've had Bissell units before, the last being the significantly cheaper "Clearview Alergen Lift-Off Pet Upright Vaccuum." It lasted 2 years before dying a few weeks after its warranty expired precipitating the purchase of this Turbo model. All in all a poor vacuum. Don't buy this.Jimmy

This vacuum glides across high pile carpet! My Dyson was so difficult to use even after adjusting the settings once we bought new carpet which has a higher pile. The Soniclean is light weight, easy to move and does an amazing job. So glad we invested in this one! And I’m thrilled to not have to dump the canister anymore! I love that this is a bagged vacuum! I highly recommend this vacuum!SWelch

We moved into a new home with luxury plush carpet and an extra thick pad underneath. My Shark vacuum that I love would hardly move on it, regardless of the setting. This vacuum moves easily even on the deep clean mode, and cleans very well. It’s been weeks and still the bag seems pretty empty so I think it will last a while. There are no attachments, so that would be an improvement. But I only use this for our carpeted bedrooms and use the Shark for all other tasks, like wool runner on the stairs and hardwood floors. 100% would buy this again. But they can’t seem to figure out how to ship me the replacement bags .Michelle

This vacuum is really good it has powerful suction and easy to use. Only thing I wish the hose to be longer or an extension. I have to lift the unit to get up higher.william92511

This vacuum cleans nicely. It is lightweight and easy to handle. It is much quieter than our old Dirt Devil. It is a very good product at a great price!sdb*mt

The Eureka NEU180 is not a safe vacuum if you try to use crevice tool with flex hose use bottom connections will knock you on your head is use from top connection handle will fall to floor and break if hard floor. Awful!!!!!Lisa Short

Out of the box, the vacuum was great. Sucked up everything. Within a month, it was basically a glorified hand vacuum. The only way I can get it to do anything is to use remove the hose and the attachments. The actual suction when using it upright is terrible. It vibrates like a dolphining F1 race car, makes a hideous popping and hissing sound from the side, and worst of all, leaves fuzz, dirt , and giant hard balls of lint all over my floors rather than actually cleaning them. Using this vacuum is more work than simply using a broom and a hand held dirt Devil. Customer service was helpful in trying to fix the issues but the suggested solve didn't work. The vacuum is a lemon…complete waste of the time and money spent.Card Lady

It does quality performing for pet hair to include the turbo extension tool for upholstery. DO READ ALL the instructions so you know how to properly use it. Don't assume! The tools are ill placed with the placement and storage of the electrical cord (always falling off). The telescope for the hose to attachments doesn't lock properly and always ALWAYS pushing back in. I don't have an issue with pet hair on the roller getting stuck, but I do with human hair and any amount of length to trash. The spot where the hose connects to the canister is constantly getting clogged because it is small and narrow, needs to be wider. Pay CLOSE attention when taking the filter out of the canister and putting it back; there is a reason it is meticulously marked. The alignment must be perfect or it won't go back together properly; this is the same for everything on the vacuum. Hard to push when vacuuming (hence one of the reasons I said to read instructions carefully)? You have to provide some air to release the amount of suction, so it moves easier with the little knob on the left; by the way, it moves also on its own.feltermail

Within 1 minute of its' first use this model #2475 Pet Hair Eraser Turbo had its' brush roll stop spinning before a small 10×10 foot area was complete. The belt assembly is centre mounted so debris from both sides of the brush roll collects towards its' centralized belt motor which sits open with nothing to protect it from debris. This results in it being the furthest thing from the "tangle free" unit it is advertised as. Removal of the head screws holding the bottom cover in place is quite easy so I was able to see what was causing the jam (see picture attached). The manufacturer claims the unit can accept hair length of 4-8 inches. The longest of the hairs in this pictures is 3 inches, so the job in question should have been well within the manufacturer's guidelines. Upon reassembling the base the unit promptly got jammed a second time. After once again removing the clog I decided to give it a different task, cleaning hardwood. This unit has a key feature for those with hardwood floors, its' brush can turn on/off, saving your hardwood from being scratched by the roller. Sadly there is very little suction (see video attached). I found without the brush roll spinning the machine picks up essentially nothing. The last major feature this unit is its' heavily marked "pet hair eraser" attachments. The Pet Turbo Eraser" is nothing more than the same "turbo brush" or "handi-mate" that has been commonplace on vacuum's since the 1950's. The "two in one" pet brush is a traditional fabric brush as is the crevice tool. There is nothing fundamentally different with these attachments than what is industry standard from most vacuum suppliers. I've had Bissell units before, the last being the significantly cheaper "Clearview Alergen Lift-Off Pet Upright Vaccuum." It lasted 2 years before dying a few weeks after its warranty expired precipitating the purchase of this Turbo model. All in all a poor vacuum. Don't buy this.Jimmy

I LOVE my Hoover Total Home Pet bagless vacuum cleaner! I vacuum my house at least daily due to having one big dog and 2 cats that all seem to shed. I usually end up purchasing a new vacuum every year. I have owed so many vacuums over the years and I have never bought the same one twice. I think I have found my forever brand and model with the Hoover Total Home Pet bagless vacuum! I love how powerful this vacuum is! After one vacuum, I was amazed at how much hair was in the canister! I love that the vacuum is lightweight since I have to carry it to three different floors in my home. I like the different settings for both the carpet and the hardwood as my home has both types of flooring. The suction on this vacuum is so powerful, you will be amazed! The tools that came with this vacuum are awesome! The quick release cleaning wand is perfect to clean those high areas and the dusting brush is extremely helpful with cleaning the blinds, curtains and ceiling fans. My favorite attachment tool though is the pet turbo tool! This tool is so easy to use and gets all the hair off my couches and steps! Thank you Hoover for making such a powerful vacuum cleaner! I think I have found my forever brand!Crystal

The overall feel of this vacuum cleaner would best be described as cheap. The plastic used for the housing is flimsy and the handle itself feels unsecure. The dirt collection canister is difficult to release due to the manufacture glue holding the flap in place. The brush attachment stopped working within 10 minutes of use and when it does run the attachment provides poor cleaning power. Overall I am not satisfied with the vacuum and I have begun my return of the item. I purchased this and a Hoover carpet cleaner and I am just as displeased with the cleaner.Bill

I've had this vacuum for a b little over a year as a spare for upstairs. I don't use it that often and it had worked fine for what I needed. Then it shut off the other day while using it. I discovered hair clogs in the hose. Seriously disappointed since this is specifically for households with pets. I cleared the clogs, cleaned the brushroll and tried again. There was very little suction and it still turned off after a few minutes of use. I took out the filters & made sure they were clean. I was actually surprised at how clean they were. Tested it again this morning and there is still no suction. It gets hot and shuts off. Not sure if I should spend the money to get it services or just throw it away. I don't remember if I registered it for the warranty and there doesn't seem to be a way to check the website.Candace

The extension hose is hardly long enough. The attachment to get under furniture has no maneuverability to the point you need to get down on your hands and knees to use it. The latch on the base to change the angle is made of plastic and needs to be pushed several times to work… it's a matter of time before it breaks. And this is standard to all models. I was unable to release it with my foot and had to bend over and use my hand to adjust the vacuum. To use the wand, you need to disconnect the hose from the electrical cable. The brush attached to the wand makes the wand/hose heavier than it should be to use.Unsatisfied customer

I like the tools that come with this vacuum. There is a detail tool, dusting tool, and a tool for stairs with a rotating brush that picks up everything. It's so easy to switch out the tools and clean faster. The handle bar stretches far so I was able to use the detail tool to get spider webs from the ceiling and the duster tool to reach and clean the vents up high. You really have to clean your vents. I also used the detail tool to get on top of my door frames and the corners of rooms and stairs. Then I popped on the stair tool and finished the stairs. It made cleaning very fast and easy. This vacuum also has a spinning brush for carpets that is great because it helps pick up stuff deep down in the carpet. You can turn it off when on bare floors. It is amazing at picking up pet hair. It took no effort collecting a bunch of hair from my stairs and carpet. The only downside I can think of is that it is heavier than my last vacuum which makes carrying it upstairs harder but that's all. This is a great vacuum that cuts cleaning time in half.Cutechica1983

This is one of those purchases where you will be astounded by the performance compared to your initial expectations. As soon as removed the vacuum from the box, my expectations started to sink into my stomach a bit. The vacuum was light, and I thought to myself, "oh no, another cheap piece of plastic". Assembly though, was simple and easy. No tools required, which is great! As simple as plug and play. Within minutes, I was ready to test drive. Again, at first glance, you are definitely thinking this is a cheap, plastic vacuum. It even feels kind of cheap as you turn the selector to the appropriate height of your carpet. But through a couple of uses, i noticed this, with the handle in the upright positions, the selector moves quite freely, giving that cheap feeling, but with the handle down in the position ready to use, the knob now has the tension of vacuum's adjustment positions. You can select Hard, Low, Medium, and High. This took me a few uses to get use to, and it will you as well, because the performance depends on having this adjusted correctly. I found that too low, and the vacuum was dragging across the carpet, which made it feel heavy to push. But too high, and you were not getting that deep down clean that you want. So I highly suggest giving a few turns on different positions to see what works best for you. With that being said though, once you plug this vacuum in and turn it on, you will know why it is called the Pet Max. The powerful engine soon made up for those sinking expectations. After a few rows of vacuuming, and adjusting the height, I started to see a major difference in the performance of this vacuum compared to my higher end vacuum. The brush is amazing, it pulls from deep in the carpets to extract pesky pet hair. I was amazed, and appalled at the pet hair it was starting to collect in the container. Which by the way, is a blessing. My wife and I have 4 fur babies, dogs to be exact. And they range from short hair to long hair. And all the rooms that have carpet in them, we would have to empty the container after every room. The pet max comes with a large debris container, and the powerful engine delivers cyclonic action no matter how full it gets! That is literally the best part about the vacuum. No matter how full the container got, the performance did not lessen at all! I was very pleased with this purchase. And I almost forgot, the vacuum comes with two hepa filters!!!!! Thank you Hoover!Daddygrogg

I am a highly experienced electronic repair technician. I just rebuilt a Shark Rotator Professional lift-away vacuum. Of course users fail to replace or clean all three filters causing loss of suction. Cleaning these with warm water and dawn dish soap works best. The unit claims to have thermal monitoring protection on the brush roll base and its design is causing the complaints of failure to work on carpeting in consumer homes. There is no thermal sensor. It uses a D.C. motor to a circuit board where a series low ohm current drop resistor exists. When the motor is slowed , thwe motor draws more current which lowers the resistence in the moter resistor series circuit causing increased voltage drop on the resistor triggering the circuit and activating the motors disconnect relay turning off motor. Although it does much to protect the motor in case of armature freezing with current applied. It makes the consumer unhappy because they cant vacuum carpets as they expect to paying almost 400 dollars for this nice vacuum. The fast fix is simply taking a soldering iron and lifting on side of the feed back silicon diode and reassembling unit. Now you will find the brush roll attachment actually works and does an awesome cleaning job on any carpet. Be sure to use caution and not pick up things that will jam the brush roller and break the belt. If this happens please turn off vacuum unplug and remove obstruction from brush roller. Then plug back in and finish vacuuming. I hope this helps others, mine is now issue less and working awesome.MissTiffany2025

Okay, this vacuum cleaner is actually FUN to run! It’s lightweight and very flexible. The long wand makes getting corners, cracks and crevices a breeze. Only drawback is the base will tip over if you stretch the hose too far, so keep an eye on it as you use the wand. Cleaning stairs is easy with the “Lift Away” feature. The NV501 has strong suction and durability. Do your regular maintenance as other reviews have mentioned, and store it properly. It’s super easy to take apart when needed. I accidentally sucked up a microfiber cloth once, but was able to open the hose at the right spot and pull the cloth right out. We’ve had our NV501 for almost a decade and still no problems. Have purchased this particular model as gifts for friends and family. Highly recommended.DB

I’ve had this model for about 5 years and yes occasionally you’ll have to cut some hair off the powdered brush if you have long hair or girls around or just heavy traffic I guess but that takes literally 20 seconds. Grab a pair of scissors, cut the hair and pull it out. Any vacuum with a brush is going to eventually wrap up hair! The vacuum has one killer motor, it cleans like nothing I’ve ever seen. I’m continuously impressed by the vast amount of dander, dust, and allergens it grabs every single time! I love how the handle comes off to clean small areas such as my couch cushions, behind furniture, etc. (I have this model which cane with ALL the attachments so I may have paid a bit more but it was definitely worth it) the only other difference is the colors. Mine has dark blue where the red is shown. I absolutely love how I can detach the base when going up stairs as shown in the photo. I don’t use the tiny “car part cleaners” which also came with the bulk of attachments but I guess it’s there if I were to ever need it. My fav attachment is the smaller roller brush that literally eats every cat hair off my dining room chairs and wherever else I need it. Anyway I suppose I could go on but you get my drift. By the way of course after awhile the vacuum will accumulate dust around the base and hose (I’ve seen someone post photos here of their dirty vacuum lol) but it’s a vacuum! It’s going to get dirty! My last thought pertains to the newest model I believe, the NV1000 with the “self cleaning brush” or double brush very bulky looking one. Although I haven’t used it, I personally don’t think it is going to sell much in the end. I say that with regards to the current reviews and complaints along with the marketing aspect in mind. What I conclude is just logical: once again as long as there is a revolving brush or in this case 2 rolling brushes, in time there WILL BE a hair issue as long as there are women, girls, and pets around. Stick to this model.Stephanie Erica

I LOVE DYSON. It’s been a love affair for @15 or so years. I had the V-6 and made an excuse that college child needed so I could get the V-11animal. No one in my house were allowed to use. It WAS my baby – empty nester at the time. I bought it shortly after it first came out so it has the screwed in battery. I needed a cordless vacuum that was able to pick up Belgian Malinois Shepard fur from H _ _ _, easy to use, lighter than a full vacuum BUT WORK AS WELL OR BETTER than a full-size – I have chronic back pain and fibromyalgia and numbness… Yes in my crazy perfect vacuum dream world this existed and it DID! Thanks Dyson! It checked EVERY box of my needs, well except price. It was the most I have ever spent on something for me but dang it I deserved it and NEEDED it. It has been absolutely incredible! I would have told you 2 years ago do whatever you need to and buy bc it has incredible suction, awesome holders for tools with wall mount and on pole, adjustable suction on torque floor tool, adjust able power – Eco for low dirt area, Auto and Boost for deeper and stronger suction. So those are PROS. CONS are you need to press trigger to power it so with my neuropathy in hands at times I cannot vac, need to remove any attachments to empty dirt bin, after @8-12 months the bin empty slide started to stick, and then at 2 years (WARRANTY EXPIRED) and @5 months it started to shut off and then turn on. Called customer support and and they did a video troubleshoot and said it’s the battery. Well no battery in stock. Actually ABSOLUTELY ZERO SPARE PARTS for my baby have been in stock for over a month now! A week or so later it stopped more and then shut down. Called again and told it was the cyclone part (a guy on YouTube had same exact issue but his warranty was still active) BUT NO PART available. He told me to call or go to my nearest Dyson service center. Well the nearest in @1.25hrs. away. I do not have a car – getting divorced so I took my Dyson V11 animal and he got our 25 y/o car worth about the same. He fought for my V11 which was honestly a no win – I don’t know what he was thinking. Lol Plus the service center when I finally reached a person said that maybe it’s the trigger and I could mail it in. I still haven’t decided bc why pay to ship something that there’s no parts for? I am very disappointed and very upset bc it was a great machine.Freeme68

I rarely ever leave reviews but this thing is great! This is my first Dyson purchase and I have a German Shepard mix who sheds constantly, this V11 handles his hair with ease. I love the flexibility to use it anywhere with the attachments that are included, my personal favorite is the mini motorized tool. The simple design makes it easy to clean and maintenance. This thing picks up dirt that you don’t even see, especially in carpets and area rugs. I am also one who cares about packaging and this thing is packaged perfectly. The only downside, like all electronics is the battery life. 5 to 6 minutes on boost mode is not enough for a vacuum of this cost. I would like to see Dyson sell an additional king power cord that can be used to power the vacuum directly more like a traditional vacuum if needed for those of us with bigger houses with lots of carpeted areas.Jxustin

After reading these reviews I can't help but think that these machines are designed to last for roughly 2.5 years. My machine did the exact same thing that others have written about. I purchased this machine back in January 2020, about a month ago it started cutting off during use. The cutting off started getting more frequently to the point where the machine stays on for about 2 seconds before cutting off which makes it inoperable. So I call the service center to be told that my machine is out of warranty as of January 2022 and a replacement motor will cost $116. It is really unfortunate that a $700 machine is designed to last 2.5 years before you have to put more money into it. The sad part about it is that most people will pay the $116 because you can not get a new decent vac for that price and secondly, you have already invested $700 in this machine. It is very disheartening, and I wish I would have went with a different brand.Trise

Honestly haven’t had any major complaints about the vacuum. We do have kids so we use it probably every other day to 2 days. It’s a compact vacuum which is a plus. The one tiniest complaint I’d have is after going back and forth a couple times there are some items that you would think the vacuum would pick up, but doesn’t. Instead, I use the detachable wand for those odd pieces. I should clarify, the vacuum has picked up 99% of what is seen on the carpet. It’s just those random odd stragglers and it doesn’t happen every time. As for our tiles, I just use the wand to pick up anything necessary then jet swift it but that’s a different product.GL

To start off I would have to say that the Dirt Devil Endura Max Upright vacuum is a high quality performing product. There is very great suction when it comes to pet hair and even popcorn in the carpet that my child had spilled. The spinning brush is adjustable to many settings. Such as bare floor to higher profile carpet. It does a great job of pulling dirt and hair out of my medium profile carpet. It isn't to heavy so when I use the extended hose handle I can carry it from place to place. One thing in was not a fan of was the multi dusting piece. It was a little to bulky to fit into my window seal to get that dirt out. The smaller end was also not long and thin enough to fit into my dryer vent. The dusting piece also added extra unnecessary bulk. It is a nice concept but it isn't as great as the individual pieces. Other than my opinion on the duster, I really enjoy and love my Dirt Devil Endura Max Upright vacuum. If you are contemplating this purchase, I recommend you try this product. You won't be disappointed.Chelsea1

Other than marrying my ex husband, buying this vacuum was the worst decision of my life. It is bulky and cheap plastic. Extremely loud and makes my arm go numb from all of the vibration! It has a "hardwood" setting but the brush still spins in that setting, which can scratch the hardwood. I was excited about the pet brush attachment, but is doesn't really work since the attachment will NOT stay on the hose or in the attachment holder, for that matter. It does not have much suction, I feel running a lint brush over the carpet would pick up more! I won't even give this vaccum away because I wouldn't want anyone to hate me!BBB Customer

We purchased the Shark corded stick model at Target a few years ago. At first it was great, and I recommend it for smaller houses or apartments since it's lightweight and small. It's powerful for its size. But it's not super durable. From what I've read, Shark doesn't make many replacement parts and there aren't many opportunities to repair their products. After about 2 years, several important parts were broken, including the hinge holding the dust cup together. We've been using packing tape to hold together the dust cup, and we have to cut off the tape to empty it and then re-tape it shut every time. Also the main little interior hose at the bottom that connects the head to the stick cracked wide open. The brush gets wrapped with long hair easily. The suction is pretty bad now, probably because of all these issues. Overall pros: It's great on wood floors, good on rugs, and works well while it lasts. Lightweight and easy to maneuver and carry up stairs. I like the attachments and they're easy to use. Long cord. Bagless is more environmentally friendly, although it's best to empty it into a plastic bag anyways. It's a good deal when it's on sale for $100. Overall cons: Doesn't stand up on its own. Cheaply made. The dust bin is really small. It's a hassle to empty the dust bin because you have to unplug the whole vacuum and carry the entire cord out to the trash can with you to empty the cup. Also, bagless vacuums just seem dirtier to me since the dust and hair isn't actually contained. It's always gross emptying it and trying to avoid the cloud of crap flying up at you. The filters need cleaned often.madhenry1

It is amazing honestly. We vacuumed our carpets with our old Shark right before we went to Target to look for a new one. We came home and vacuumed again over all of it. The canister filled up TWICE. I was mortified lol. This vacuum has powerful suction and harder tips on the roller that RAKE the carpet and get the film of dog hair out of my thick plush carpeting. I’m not lying. If I was unimpressed, I would tell you so! You DO have to empty the canister more than you would any other vacuum because it is small. If you are continuously vacuuming every room in your house and not emptying, you are going to put extra stress on the motor. It IS a stick vacuum. If you need heavy duty, 5-6 rooms at a time vacuuming, this isn’t your vacuum. I had to empty after EACH room because my vacuum obviously wasn’t doing its job. But I expect next time I won’t (I hope) because I will be pulling out the vacuum daily and keeping the dirt to a minimal in general. I really wanted cordless but my man insisted he didn’t want to deal with battery issues. I’ve never had a cordless and I just wanted one so bad. Cords irritate me and get in my way lol. But this purchase was good. So far I am very satisfied. I will definitely come back and redo my review if I feel like my opinion has changed in a couple months. I made a video to upload but it only allows photos. Sorry I can’t show you.Beachinnbum

I’ve had this vacuum for 4 years. Here are my thoughts: PROS 1. Good suction, still finds dust and dirt and pet hair 2. Lightweight and really low profile so you can vacuum under things easily 3. Price is amazing for the quality 4. No bags and all the filters I can clean out on my own and reuse. Huge cost and environmental savings. 5. Easy and fast detach / attach for getting corners and using the tools that come with it. 6. Dust bin opens easily and smart so I can hold it over the trash and won’t get dust everywhere. Less messy to empty than others. CONS 1. Corded 2. Hose broke down in head where it bends and flexes as you vacuum, I noticed it at year 3.5, so I had to replace that segment of hose (had holes/cracks in it). I purchased a hose at Home Depot and found some instructions online. Overall it was moderately hard to replace. 3. Suction does not adjust when you vacuum over rugs like the expensive name brand competitor so I have to stand on one end to hold the rug down due to the suction wanting to pickup the rug. 4. Doesn’t sit upright, must lean against a wall when it’s not hanging on the wall given it is too heavy. If you pause during vacuuming to pick something up etc. the thing may fall down while leaning against the wall. Takes a bit of experience to get the perfect, no-fall lean figured out.jessica.b

Ordered this bundle for such a great deal! Unfortunately, the item was delivered to the wrong address by FedEx. Totally not Hoover's fault. They re-shipped another bundle to me, and it worked out well the second time. I love these vacuums! They do a great job on our hardwoods and rugs and carpet. Our two year old loves to help vacuum too – that's how light the stick vacuum is! Being cordless is such a plus!!! Only wish that the batteries weren't so expensive, but that's not a huge deal. We purchased one extra battery just so both the handheld and stick have their own batteries. I will say that the handheld is far inferior to the stick, but it works for what we need (to do the stairs and our cars) – just have to go over the same areas multiple times, as the suction isn't stellar. I would recommend and purchase the stick vacuum again for sure… just probably not the handheld.Moon

I bought this cordless vac because I like any conveniences I can get when it comes to house work. I use my floor cleaners more often when cordless. I can glady skip wrapping/unwrapping, plugging/unplugging cords in and out of electrical outlets from room to room. I've been happy with this cordless since I got it last July (not quite one year old). It was an upgrade overall from what I had. However the hose got a hole in it not about 6-7 months in. Not from anything I could figure out. I duct taped it and after a second hole, I contacted the Manufacturer, since it's still within a 3 year warranty. They said the hose is not made anymore – already out of making the parts??? They will replace it — okay, — but I have to mail the whole vac back on my dime. They will pay for the shipment of the new unit. Which may be kinda fair, but it's too soon for this type of episode with a not quite a year old vacuum. Since the parts are not being made – there's no commitment to this product by the mfr. I did not buy at this store, but thought I would let someone know if considering — please don't do it.Chickee

I was going back and forth between this and the shark navigator cordless. They seemed pretty even on reviews. I mostly decided on this because it's was on sale on the Hoover website! I had to wait a little longer to get it then I would from other sites(about 5 days from the day I ordered it) but it was worth the price difference for sure. I was worried about it as I have 4 dogs. A great dane(high shedder short hair), a Mini Aussie( How shedder clumpy hair), a King Shepherd(high shedder clumpy long hair) and a Cheweenie(high shedder short hair. I also have a maine coon cat. So, I essentially have lots of hair everywhere, all the time. I do NOT know how this performs on carpers because I bought it for my wood floors( bathrooms(2), hallway, entryway, dining room, and kitchen.) So far it has worked great for me. I have had ZERO clog issues despite the amount of hair it has to pick up and I have been able to vacuum all the above mentioned rooms in one swoop without the battery going dead. It picks everything up easily. I actually accidentally sucked up a good size piece of paper today and really though it would cause my first clog, but atlas it didn't. So far this vacuum is performing perfectly for me. I think the only downside I can think of as of now is the fact that a replacement battery is 100$. However, there are off brand batteries other places that are compatible with this vacuum for half the price, and the reviews on them state that they actually work better than the original hoover battery… So, I will probably just go that route whenever I need a new battery. If you want a cordless for wood (or any non carpeted) floors, this one is definitely recommended. And it does hold up against that pet hair!Ameri5

We plan to return, after a couple uses by me and my cleaning lady. There are too many settings to keep adjusting between for hard wood floor, soft carpet and a variety of area rugs. The main vacuum does not work well on hard wood floors, so need to use alternate head which has a brush around the edges. The brush catches our pet hair (which you then need to manually pull off) so I'm not even sure the vaccuum is actually doing most of the work, versus the brush bristles holding the fur. None of the combinations of settings work well on our loomed wool rug from Ethan Allen. It is just a standard rug, nothing crazy.KMZ

I have two small spaniels that shed so I literally vacuum top to bottom (3300 sq. feet) at least 5 times a week. I used to go through a vacuum yearly or at best every other year. After a lot of frustration trying to find a vacuum that would last I learned about the Miele brand. I have had my canister vacuum for FIVE years now and it works as well as the first day I bought it. Miele is top of the line wonderful! Some people have told me they are good for at least 20 years…if that's true what I thought was an expensive price tag will become very inexpensive. The suction is outstanding, they have a wide selection of cleaning tools which I love. The vacuum bag itself keeps microscopic dust and allergens trapped inside so even my husband who suffers from asthma has noticed the difference. Worth every dollar I spent!sheila.m

Works like a champ. I have hardwoods, rugs, carpet, and tile throughout current home and it switches seamlessly between all three without having to change the device. Has been a life saver with hardwood floors and no longer having to waste 45+minutes/day sweeping to only have a ton of doggo hair left behind- 20mins and all surfaces are clean af! Quiet, effective, and extremely efficient. No doubt its worth the $1k price tag!dadysgirl3

This is the second Miele HEPA vacuum cleaner we have owned. This is a replacement for a 20 year old model that was working as new but was destroyed in hurricane Irma. This new model has the powered rotating head where the old one used the suction from the vacuum to power the head. That makes this new model more powerful for cleaning longer shag rugs. We never had anything but short pile until recently so the old one worked just fine for us then. The new model’s Head is heavier than the old model but moves relatively easy, if the height adjustment is set correctly. If it is set too low, the head pulls forward to much, as is expected. When adjusted correctly it works just perfectly.JP

After a short time of use, I was left slightly unimpressed by this vacuum. I own a similar vacuum by a different manufacturer and there are many features it has, that I wish this Samsung Jet vacuum had, such as a telescoping wand, a spare battery, a stand-alone charging stand, and a bottom emptying dust canister. What I loved the most about this vacuum was how extremely lightweight it is, the suction power, and the low profile vacuum head. I was very disappointed with the battery life of this vacuum, and I also found the pet hair tool (mini motorized tool) to be a mostly useless, battery draining tool. The low profile vacuum head and its powerful suction makes for an excellent vacuum on non-carpeted floors and it picks up pet hair really well. Unfortunately, the tiny wheels on the vacuum head made it difficult to vacuum carpet, which is disappointing for my household since it's a mixture of hardwood and carpet. (It just didn’t glide smoothly across carpet, especially at the higher suction settings.) Additionally, while the low profile vacuum head allows for vacuuming of tight spaces, it really limits the debris size that can be vacuumed up. There are three power levels to vacuum at, low, mid, and max. The mid level does ok but I definitely preferred running the vacuum on the max setting. Unfortunately running at the max significantly reduced the runtime of the vacuum to about 7 minutes, and with only one battery included, this means you're out of luck until it recharges. I did like using the vacuum to reach high spots around the house that tend to collect dust and cobwebs. The light weight of the vacuum and the extension crevice tool made it easy to get to those hard to reach areas without having to pull out a step stool. This is where the lightness of the vacuum really shined, as I was able to go around the entire house vacuuming corners and vents without my arm ever getting tired from holding the vacuum up in the air. Overall, after several days of use, I feel that the performance of this vacuum is just ok / average, especially compared to others on the market. There is definitely room for improvement. Pros – super lightweight – good suction / power – quiet – low profile vacuum head (reaches under tight spots) – brush spool (jet fit brush) is easy to remove for cleaning Cons – non-telescoping wand – emptying of canister – battery life – only comes with one battery – no stand option included (only wall mount) – suction head rides really low to the ground making it difficult to vacuum pieces of debris – small brush spool (jet fit brush) allows for hair to quickly get wrapped up around itKMiller

The Samsung Jet 60 Pet Cordless Stick Vacuum is really lightweight and easy to use with only one hand. It comes with lots of accessories making it very versatile. All of the attachments have a button-click system making it very easy to attach or unattach the different accessories on the fly, so there’s no delay in your cleaning. The vacuum has adjustable suction power and decent suction even on lowest setting, but has even more power when you need it. This vacuum is absolutely great for cleaning those hard to reach places both high and low such as corners, under furniture, air vents, ceiling fans, and window blinds. The Jet 60 is convenient for vacuuming your car. For me, the greatest application for the Jet 60 is vacuuming the stairs. Not having to drag a full sized vacuum up and down the stairs is very nice. The product package states that the battery lasts up to 40 minutes. But when I use it on lowest power setting, I get about 24 minutes before the battery gives out. On full suction power, I only get around 6 minutes of charge. The battery charges quite slowly. After a small job of just a few minutes it takes around half an hour to recharge fully and after a job that depletes the battery completely it takes several hours to recharge fully. This means that it’s really not useful for a whole house cleaning, for that you probably need a corded vacuum. But if you had a small apartment or dorm room it might work fine. Otherwise, it’s mainly useful for spot cleaning and small cleanup jobs like vacuuming the stairs or your car. The dust collection bin is a reasonable size given the battery life, you are likely to run down the battery before the bin is full. The bin consists of 3 parts, one of which is a HEPA filter, and is easy to detach, empty, and clean by rinsing with water. There is a jet of air that comes out of both sides of the vacuum. I mention it because I have experienced these jets blowing dust up into the air while cleaning in especially dusty areas or when vacuuming near loose papers, like on a desk, the papers can get blown around. Overall, the Samsun Jet 60 works quite well, but my biggest complaint is the lack of battery life. I’ve owned other cordless vacuums and getting around 24 minutes of charge time is actually pretty good in comparison.Mkru

Samsung really knocked it out of the park with this little guy. Between my wife and I, we actually enjoy vacuuming. We've even had competitions to see who can clean the most before the battery runs down! It's substantially more than I expected for the size of the battery, you can get a few rooms lightly soiled carpeted rooms in! Not just using it at the lowest speed either! (I'm not sure where Samsung gets the "up to 40mins" number, but I think you'd have to be not using any powered attachments, and at the lowest setting to get close to that, caveat aside, it lasts enough for a quick clean on an average house floor or more!) I also was not expecting it would actually pick up much more than an older hand vacuum that happens to have a long wand/sweeper attachment. It actually functions as a "main" vacuum if you're a frequent cleaner, as it handles deeper messes in a carpet that I was not expecting it to even come close to pulling up all the way. (dog and people hair plus some tracked in dirt/sand that was stepped in, took a few passes, but still managed) It's also not excessively loud, my infant daughter is most intrigued by it and watches us intently, whereas she was frightened/we had to put some hearing protecting on her if we wanted to use our "big" corded vacuum. The ONLY downside I have to this vacuum is the charging/mounting unit, which is why I gave it 4/5 instead of 5/5. Some folks do not want to mount a vacuum and just want it hidden in a closet until use, with a battery charger in the corner maybe out of the way. (The charger mount is a neat idea IF you plan on mounting, since you can charge the battery by itself or leave it in the vacuum and charge through the vacuum without removing the battery)GlennT

I bought this Oreck XL Commercial floor sweeper as a brand-new backup unit for an existing Oreck Xl home vac that I bought back in the 1990's. The original one still works just fine and the only maintenance it has ever required, other than bag changes, was a single drive belt replacement. The Oreck XL is a workhorse floor/carpet sweeper! And, the best part is that I recently got this brand-new one for $200, which is less than half of the price I paid for my original Oreck XL, back in the 1990's. The Oreck XL Commercial vacuum is light in weight (8 pounds). The low profile makes it incredibly easy to slide underneath a bed (you can even store it under there, between uses). It has a very comfortable ergonomically-designed handle with readily accessible on/off control switch. Each vacuum bag is top-loading and holds an incredible amount of debris. The filter bag is easy to change, is reasonably priced, and prevents any sneeze-producing dust from ever escaping the vac during use.vintage-connections

5/15/19 I did a lot of research before I chose to get one of these. I found out that the motor is only a 4 amp motor and I wondered if that was going to be powerful enough to do a good job. (I knew the motor was very long lasting.). I figured that because the discharge bag downstream of the motor was so much larger then comprable vacuums, that there would not be much back pressure on the motor and so by design, you probably don't need such a powerful motor. I also figured, that if you design a vacuum cleaner right, why would you need a 10 11 12 amp motor? I like the fact that it had a good quality cord that you didn't have to bend over to wrap the cord up it had a big bag so you didn't have to constantly buy bags did it was durable, because it is what janitors use and hotels across the country. I also know that my carpet was not a shag carpet it was a lower carpet and it was a hardwood floor. So I figured I would buy it from Walmart and try it and if I don't like it I can get my money back. WOW!!! I am so impressed with this machine! It picks up like you would not believe everything and I love the fact that you don't need a motor that is so powerful it belongs on a saw to cut wood. I love not having all these gadget cheap accessories that falling off all the time. I love being able to get underneath stuff. I love the lightweight. I love the switch on the handle in case I suck up a sock or shoelace. so that I can shut the motor off before I burn up a belt. I love the fact there's a spare belt underneath. I love the heavy-duty cushioning around the motor housing. And I really like the way the brushes are set up the beater bars very well-designed very simple very rugged very durable. (I believe in keep it simple KISS.)! So what if it's a tad noisy. And the negative review the guy posted about not being able to get us handle tight……well…… Some people are just not the least bit mechanically inclined. I like it better than my Bissell, KenmoreJay

Our Princess vacuum just died. We have always had problems finding bags for it anyway… We received a used Oreck as a gift many years ago and it still runs and cleans super. We still wanted a second vacuum on the top level. Well, that was a no brainer. The Oreck is very lite and easy to maneuver. Best vacuum cleaning we have ever seen.Brian

Love hate relationship with my vacuum. It’s very very verryyyy amazing at actually getting up all of the dirt, dust, food particles. It has great suction, and the attachments have nice features: a nice angled piece for corners and a great upholstery tool with the brushes on both sides that works FANTASTICALLY for pet hair!! The only thing I ABSOLUTELY CANNOT STAND … Why is the containment chamber sooooo small!! like I can only clean the stairs and upstairs hall have to empty, do 2/3 medium sized bedrooms. full. Living room and dining room. Have to empty it again!! if it’s too full like you try to squeeze in the last bit of the 3rd room you have to empty from top and bottom of the chamber which literally makes such a mess (making more stuff I have to vacuum sad face) and on top of that as cool as the really long detachable from the body tube is , stuff gets stucckkkk like soo baddd!!! Omg it’s unbearable at times I have to use a really long wire coat hanger that I have It’s ridiculous lol so yeah love hate relationship it vacuums so well though that honestly I just deal with it especially bc this vacuum is super cheap it was $160 at Target and $175 on Amazon delivered with warranty included so worth it! And I even contacted them the first time I had the issue tube clogging issue and they replaced it but the same thing still happens I’m sure it’s just from being extended and then retracted the stuff just gets stuck and builds up. Again, I just deal with it because of how well it cleans literally like professionally clean. so, take this as you will !!elaina.a

I have owned a few different vacuum cleaners , made by different manufacturers over the last few years . And each one has lasted barely over a year. Now I'm not a person who vacuums multiple times in a week. Honestly , I may vacuum once every 2-3 weeks. So the old ones didn't crap the bed due to being over used. Before buying this fantastic vacuum , I did my due diligence and did a lot of research and read a ton of product reviews. By far I felt that this Shark vacuum was the best fit for me and I was right. Everything about this vacuum is smooth , easy to use & operate and definitely the best value for my wallet. I initially was hesitant about the price but I feel (and have heard from other Shark owners) that Shark vacuums last for 5 years and if that's the case , it's worth every single penny. I use this vacuum on every surface in my home . I'll never own anything but a Shark vacuum for as long as I live. Thank you Shark for making incredible products.NickinWNY

This vacuum is okay. I broke my other Shark Navigator, the NV586 purple one, about a year ago and needed a quick replacement so I thought this one would be just as good. It was not. It was fine but really just not powerful enough to handle my 4 kiddos and two pets. So I went looking for an upgrade and I am coming back to write a review finally becuase I recently purchased the new Shark Vertex DuoClean (AZ2002) and OMG I never knew what I was literally missing. One single pass over an 8×10 rug and the DuoClean picked up more dirt and hair than any other vacuum I have ever owned. No exaggeration, I think I picked up years worth of nasty that I had no idea was still in there. As a bonus, it also glides over the hardwood floors picking up everything instead of scattering it like other vacuums and now I am also throwing away my brooms. After owning three Sharks and one Dyson, I would recommend the DuoClean forever. So the NV360 is fine for single folks with no pets or kids who also don't need to do hardwood floors, otherwise watch for a sale and snag the new DuoClean.Karilyn82

I have had a Hoover Windtunnel since 2012 and love it. This vacuum is terrible. It has good suction but………When it is in the Upright position so you can use the attachments the roller brush does not shut off. It ruins your carpet! It actually was smelling like something was burning. I think the belt was slipping. Bad engineering to not have the roller brush shut off in the upright position. What kind of idiot would say yes to a design like this? Our Windtunnel shuts off in the upright position. Tried to call Hoover….was told they were closed on a Thursday, I Was told in a recording to go online which I did but chat said they were closed and to call them. PING PONG affect going on here. DUMB….. Then on Friday was on hold 2 hrs before it cut me off. Called back, pressed the prompt for a call back and never got one the entire day and still no call back. Today is Monday called again and again We are closed after going through all the prompts to wait for an agent. Went online to chat and actually got someone named Honey B who was a bit rude saying we are open, just busy. So there is a difference of being closed and saying busy hang on….. Then when I told about the problem we had I was told to talk to who makes our carpet. Pass the buck Hoover on poor engineering huh????. You should never have a vacuum that the brush spins and spins when it's in one place. This vacuum was made to use attachments so put the rollers into idle please while using them. You will wear out your carpet and wear out your vacuum belt. Hoover will try everything I'm sure to cover our damaged carpet….SO BUYER beware. FORGET this vacuum. Its junk. PLUS the dial to lift the vacuum head up really does nothing. It's a joke. And when emptying the canister, it fell off the hinges. Seriously, I will never recommend Hoover again. They have gone down hill..You do get what you pay for. And this one is best left on the shelf.Larry59

I grew up using Hoover products and have used them my entire adult life. I researched all brands/models before replacing our older Hoover. We decided on this vacuum due to having three cats and it's excellent reviews. The first time I vacuumed with it, I loved it. I actually still love it's vacuuming capabilities (after using it a month). The fault with this product lies in the fact that as soon as you turn on the vacuum, the brush turns at a very high speed (while vacuum is still in upright position) and the brush doesn't stop until you turn off the vacuum, regardless of floor setting or if you are using the upholstery/stair attachments. I've never had a vacuum like this before and being that it's specifically designed for pet owners, the fact that the brush turns when the upholstery attachments are in use baffles me. While trying to vacuum our couch the brush actually wore on our carpet and heated it to the point of melting after less than a minute. I tried manipulating the vacuum and leaning it back off the carpet while using the attachment but that is just way too much effort. We tried it on all floor settings including hard floor with the same results. Honestly, the brush shouldn't turn until the handle is released for vacuuming so I'm not exactly sure why it was made this way. I returned it thinking I had a faulty vacuum and exchanged it for the same model (it does vacuum really well), and the second vacuum did the same, so I must assume it's simply a design flaw. So if your pet's don't shed on furniture or stairs I recommend this model, otherwise It pains me to say that I don't recommend it.Cat mom of three

Well, it seems to do ok but there are some things that make me wonder why they were designed the way they were. The on switch should be up at the top of the handle instead of being a foot switch where the reclining lever used to be for something like 100 years of Hoover vacuums. To recline the handle now requires I reach around with my foot and step on the front of the machine while forcing the handle down. It's very awkward and silly to change a design that worked for a century. And the rug height adjustment is a little touchy. I set it around medium and started vacuuming a very low rug and didn't know the belt was slipping until I smelled rubber burning. Oops. Once I learned to dial the height properly the vacuum does a pretty good job of cleaning pet hair and dirt from carpet. I had been vacuuming with a shop vac and thought my rugs were fairly clean, but the Hoover with the spinning brushes managed to pull out a lot more dirt that I missed. Emptying the canister is straightforward. I take it outside and blow it with a leaf blower. I can't imagine getting it sufficiently clean any other way without using water. Overall it's a marvel of engineering that performs its job very well, but with a couple very obvious design blunders that renders it a bit awkward to use.Randal